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TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores

Dealers Earned A $282/Repair Order Avg Using Safety Recall Text Alerts

[fa icon='calendar'] January 23, 2020

3 minute read

Are vehicle safety recalls a problem for your service department? 

Wait, how is this possible? Between being mandated by law, issued by manufacturers and no additional cost to the consumer, safety recalls are a gold mine for any dealership. The problem is, this gold mine is largely untapped by the majority of service departments.

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Text Notifications Reduce Parts Obsolescence By 54% On Average

[fa icon='calendar'] January 16, 2020

3 minute read

Service departments that lack a strategy focused on making sure parts do not sit unused on shelves can quickly end up with an obsolescence issue. When customers fail to come in for a scheduled repair for which a part was ordered, or a part gets ordered twice by mistake and the error is not caught on time, unused parts can start to clutter shelves. It may sound minor, but the cost of this oversight can add up, resulting in a significant amount of lost revenue for your dealership.

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See How Dealers Doubled Customer Return Rates To Their Service Dept.

[fa icon='calendar'] January 14, 2020

2 minute read

If you do not think that customer retention can make a significant impact on your service department revenue, consider the following:

  • Acquiring a new customer costs more money than retaining an existing customer. It can cost a dealership up to 7x more to acquire a new customer than it does to retain a customer it already has
  • Your existing customers are more likely to schedule service appointments than those who have never been to your dealership before.
  • A 5% increase in customer retention can lead to a profit increase of up to 95%.
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SERVICE REMINDERS GENERATE AVG REPAIR ORDER REVENUE OF $17K IN 60-DAYS

[fa icon='calendar'] January 13, 2020

1 minute read

15.37%* Of Customers Who Received Reminders Had Service Performed In Less Than 30 Days

Trying to keep track of multiple OEM schedules as they pertain to each customer’s vehicle perfectly illustrates the conundrum that many service departments find themselves facing.  Recommended maintenance is a solid potential source of revenue for dealerships, but traditionally, capitalizing on it has been challenging. 

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Suburban Volvo Used Video To Earn A $4,000 Recommended Repair Approval

[fa icon='calendar'] January 8, 2020

3 minute read

Showing A Customer Necessary Repair Work Using Video, Suburban Volvo Obtained An Approval For $4,000 In Recommended Repairs

Suburban Volvo discovered firsthand how powerful video can be when it comes to obtaining customer approval for recommended repairs. This is significant. Getting approval from customers for repairs recommended by your service staff can be tricky.

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