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TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores

15 Automated Text Message Templates For Your Service Department

[fa icon='calendar'] July 16, 2019

6 minute read

You have enough going on in your service department without wasting time on ineffective communication tactics that leave customers unhappy and put your staff behind schedule. At the same time, an adequate amount of communication is critical for keeping your customer satisfaction index (CSI) scores up. So, does this leave you stuck between a rock and a hard place?

No it doesn’t.

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Turn Declined Services Around To Drive Revenue Growth

[fa icon='calendar'] July 9, 2019

4 minute read

Your service department could be making money on recommended work - if it was actually recommended to the customer.

We said “IF.”

One of the common reasons services show as being declined is, the customer did not know about it - either because the service advisor failed to tell them or because the wrong person was told.

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Texting Recall Notices Increase Revenue & Decrease Time Between ROs

[fa icon='calendar'] July 2, 2019

3 minute read

Did You Know Text Messaging Recall Notices To Customers Increase Service Revenue & Decrease Time Between Open Repair Orders?

Well it is true!

Safety recalls are one of the most significant sources of revenue for your service department - when they are completed. 80% of manufacturer mandated recalls are never actually serviced.

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4 Text Message Templates That Drive Your Car Sales Process

[fa icon='calendar'] July 2, 2019

3 minute read

When it comes to selling cars, you can never get too much time. Every minute gained is time you can invest in pursuing qualified prospects and making another sale. Communicating with customers throughout the selling process and following up with them after a car sale is time-consuming, yet critical to the success of your dealership.

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Digital Customer Service Experience Impacts CSI Scores

[fa icon='calendar'] June 26, 2019

3 minute read

When it comes to communicating with dealerships, these days customers want a hands-on digital customer service experience - but not necessarily in the sense you may think.

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