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TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores

See How Dealers INCREASED Customer Return Rates To Their Service Dept.

[fa icon='calendar'] January 14, 2020

2 minute read

If you do not think that customer retention can make a significant impact on your service department revenue, consider the following:

  • Acquiring a new customer costs more money than retaining an existing customer. It can cost a dealership up to 7x more to acquire a new customer than it does to retain a customer it already has
  • Your existing customers are more likely to schedule service appointments than those who have never been to your dealership before.
  • A 5% increase in customer retention can lead to a profit increase of up to 95%.
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SERVICE REMINDERS GENERATE AVG REPAIR ORDER REVENUE OF $17K IN 60-DAYS

[fa icon='calendar'] January 13, 2020

1 minute read

15.37%* Of Customers Who Received Reminders Had Service Performed In Less Than 30 Days

Trying to keep track of multiple OEM schedules as they pertain to each customer’s vehicle perfectly illustrates the conundrum that many service departments find themselves facing.  Recommended maintenance is a solid potential source of revenue for dealerships, but traditionally, capitalizing on it has been challenging. 

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Suburban Volvo Used Video To Earn A $4,000 Recommended Repair Approval

[fa icon='calendar'] January 8, 2020

3 minute read

Showing A Customer Necessary Repair Work Using Video, Suburban Volvo Obtained An Approval For $4,000 In Recommended Repairs

Suburban Volvo discovered firsthand how powerful video can be when it comes to obtaining customer approval for recommended repairs. This is significant. Getting approval from customers for repairs recommended by your service staff can be tricky.

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Video Multi-Point Inspection Tool Drives Avg of $125 Increase Per RO

[fa icon='calendar'] November 26, 2019

2 minute read

The average vehicle owner is not a mechanic. When it comes to recommended repairs, they need to be shown the issue in a clear and easily understood way. Customers will fully comprehend the necessity of the repair work when it is presented using tactics such as video and voiceover.

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Service Appointment Reminders Generate $28,533/Mo In Extra Revenue On Average

[fa icon='calendar'] November 13, 2019

2 minute read

Dealerships Enjoy An Average 6.5% Show Rate Increase Due To Automated Service Appointment Reminders

Despite hundreds of thousands of dollars in potential revenue to gain, far too many dealerships are missing the mark when it comes to winning over and retaining repeat business. The process starts with encouraging customers to use their service department and make appointments, but it does not end there.

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