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TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores

Texting Recall Notices Increase Revenue & Decrease Time Between ROs

[fa icon='calendar'] July 2, 2019

3 minute read

Did You Know Text Messaging Recall Notices To Customers Increase Service Revenue & Decrease Time Between Open Repair Orders?

Well it is true!

Safety recalls are one of the most significant sources of revenue for your service department - when they are completed. 80% of manufacturer mandated recalls are never actually serviced.

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4 Text Message Templates That Drive Your Car Sales Process

[fa icon='calendar'] July 2, 2019

3 minute read

When it comes to selling cars, you can never get too much time. Every minute gained is time you can invest in pursuing qualified prospects and making another sale. Communicating with customers throughout the selling process and following up with them after a car sale is time-consuming, yet critical to the success of your dealership.

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Digital Customer Service Experience Impacts CSI Scores

[fa icon='calendar'] June 26, 2019

3 minute read

When it comes to communicating with dealerships, these days customers want a hands-on digital customer service experience - but not necessarily in the sense you may think.

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Surefire Tactics Dealerships Can Use To Improve Customer Retention

[fa icon='calendar'] June 26, 2019

5 minute read

Dealerships are missing out on as much as $99 billion in annual service revenue due to lack of customer retention.  Only about 30% of consumers take their vehicles to dealerships for repairs, while about 50% of consumers get repairs done at independent repair outlets, tire stores and quick-lube shops. The remaining 20% use the services of retail stores, body shops and specialist businesses.

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The True Cost Of Communication Gaps At Your Dealership

[fa icon='calendar'] June 20, 2019

9 minute read

Keeping the lines of communication open with employees and customers at a busy automotive dealership is challenging when you have so many other areas to consider. While communication may seem like a minor issue, a gap in it can become extremely costly.

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