The makers of communication platforms love to claim their solutions are automated, but many lack true automation. In order to qualify as true automation, a solution must have the capability to operate or control a process by a highly automatic means. Intelligent automation, by its very nature, reduces the level of human intervention required. It reduces the time and effort required by users to complete their job.
TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores
15.37%* Of Customers Who Received Reminders Had Service Performed In Less Than 30 Days
Trying to keep track of multiple OEM schedules as they pertain to each customer’s vehicle perfectly illustrates the conundrum that many service departments find themselves facing. Recommended maintenance is a solid potential source of revenue for dealerships, but traditionally, capitalizing on it has been challenging.
Dealerships that use TEXT2DRIVE sent customers a total of 4.7 million text messages - 76.4% of those messages Were automated - in March of 2019.
Aside from the mechanisms of vehicles and the computers you use to conduct business, you may not consider technology a critical part of operations at your dealership.
Dealerships using TEXT2DRIVE sent customers a total of 4.7M text messages - 76% were automated!
Maintaining clear, productive communication with customers is tricky. The busy lives of many people make it challenging to deal with snail mail, clean out their email inboxes and take phone calls. Getting customers to respond, even if they do any of the above, is even more difficult with traditional methods.
Clear communication is vital to the success of any business - and for automotive dealerships, it is the very lifeblood. Keeping customers informed about their repairs, eliciting responses from them when their vehicle is due for repair and keeping records of conversation are all critical indicators of success.
This might sound like a tall order to fill, but with the right communications platform, it is entirely possible.