<iframe src="https://6852975.fls.doubleclick.net/activityi;src=6852975;type=invmedia;cat=dbm_t00d;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;npa=;ord=1?" width="1" height="1" frameborder="0" style="display:none">

TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores

Get Customers Back Into Your Sales Department

[fa icon='calendar'] March 24, 2020

5 minute read

Selling a customer a new vehicle is just half of the battle. Losing customers to a competitor once they are ready to replace it is far too easy. Customer retention is one of the biggest struggles dealerships face.

You will drastically increase your chances of selling your customers their next car if you stay in contact with them for the entire time they own their current vehicle. The key is to strike a balance between communicating with them just enough and overdoing it to the point of irritation.

Read More [fa icon="long-arrow-right"]

See How Dealers INCREASED Customer Return Rates To Their Service Dept.

[fa icon='calendar'] January 14, 2020

2 minute read

If you do not think that customer retention can make a significant impact on your service department revenue, consider the following:

  • Acquiring a new customer costs more money than retaining an existing customer. It can cost a dealership up to 7x more to acquire a new customer than it does to retain a customer it already has
  • Your existing customers are more likely to schedule service appointments than those who have never been to your dealership before.
  • A 5% increase in customer retention can lead to a profit increase of up to 95%.
Read More [fa icon="long-arrow-right"]

Surefire Tactics Dealerships Can Use To Improve Customer Retention

[fa icon='calendar'] June 26, 2019

5 minute read

Dealerships are missing out on as much as $99 billion in annual service revenue due to lack of customer retention.  Only about 30% of consumers take their vehicles to dealerships for repairs, while about 50% of consumers get repairs done at independent repair outlets, tire stores and quick-lube shops. The remaining 20% use the services of retail stores, body shops and specialist businesses.

Read More [fa icon="long-arrow-right"]

    Recent Posts

    Book an Interactive Demo Today

     

      FREE eBook - The TEXT2DRIVE Difference