Consumers have many options when it comes to transportation these days. Uber and Lyft, taxis, public transportation, electric cars, the future adoption of self-driving cars and high gas prices have made it enormously tempting to ditch their vehicles altogether. This reality can make keeping up with vehicle sales seem nearly impossible at times. Factor in websites that sell cars online and you may feel like throwing your hands up in defeat.
TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores
There is one simple yet powerful step your sales staff can take to increase the number of vehicles they sell: text message shoppers videos of cars in which they have already expressed interest or that meet their preferences.
Your service department could be making money on recommended work - if it was actually recommended to the customer.
We said “IF.”
One of the common reasons services show as being declined is, the customer did not know about it - either because the service advisor failed to tell them or because the wrong person was told.
Did You Know Text Messaging Recall Notices To Customers Increase Service Revenue & Decrease Time Between Open Repair Orders?
Well it is true!
Safety recalls are one of the most significant sources of revenue for your service department - when they are completed. 80% of manufacturer mandated recalls are never actually serviced.
Dealerships are missing out on as much as $99 billion in annual service revenue due to lack of customer retention. Only about 30% of consumers take their vehicles to dealerships for repairs, while about 50% of consumers get repairs done at independent repair outlets, tire stores and quick-lube shops. The remaining 20% use the services of retail stores, body shops and specialist businesses.