Keeping the lines of communication open with employees and customers at a busy automotive dealership is challenging when you have so many other areas to consider. While communication may seem like a minor issue, a gap in it can become extremely costly.
TEXT2DRIVE Helps Auto Dealers Expand Leads, Sales & CSI Scores
The best communications platform in the world will not work for your dealership if it is too complicated for some of your staff to learn or customers to respond. Time is money, and the more time they have to spend learning the system and asking questions about it, the more potential revenue goes down the drain.
Sending videos of recommended repairs to customers using the new TEXT2DRIVE™ mobile app increases customer pay by $125 per repair order (RO).
- Average customer pay when videos are sent: $276.64
- Average customer pay when videos are not sent: $151.84
To serve as an effective communication platform that meets today’s consumer standards and the unique needs of automotive dealerships, a communication platform must integrate seamlessly with your dealership management system (DMS) and business development center (BDC).
Better Communication, Better Training
We know how it is. As a sales manager, it is your job to make sure your salespeople are doing their job properly and that new additions to the sales team are receiving the right level of training. Both are much easier said than done.